Warranty

If your product was purchased through one of our authorized distributors, please contact the distributor from whom you purchased the product for any warranty, repair, or return requests.
As the distributor is the direct seller in your transaction, they are responsible for providing after-sales service or coordinating the necessary support. When needed, Wavebone will assist the distributor by providing relevant technical or product information.

5-year warranty on Headquarter, Star Rover Studio Desk, StarShip, and Space Station;

2-year warranty on Voyager series, Viking, Comet, and Hover series;

1-year warranty on Fin, Satel, Wing, Stella series, Grand Speaker Stand, and Speaker Stand.

• Replacement or refund will be arranged if the products are found defective or missing parts upon unboxing.

• Wear and tear under normal use will not be covered by this warranty.

Product Issue — Exchange / Warranty Claim

If your product has been opened and you need to request an exchange, replacement part, or warranty service due to a product defect, please prepare the following information in advance so we can assess the situation and proceed accordingly:

1. Photo of the warranty card serial number (included inside the product packaging)
2. Photos or videos of the product’s outer packaging
3. Photos or videos of the damaged or defective area

Once you have gathered the above, please contact us at support@wavebone.com, and we will get back to you as soon as possible.

• The warranty period of the products is expired.
• Request the replacement or refund of the defective product over 14 days after receiving it.
• The warranty card is missing.
• Damages from mishandling will not be accepted.