Shipping

Orderin stock :

The order will be delivered within
7-10 business days after we receive and confirm your order.

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Pre-order item :

The delivery time for pre-order item might be longer.
Please stay tuned to the latest info on our website and social media.

Headquarter™ : US$99.00

Cable Tray : US$15.00

Voyager II™ : US$40.00

VoyagerI™ : US$40.00

Gemini™ : US$15.00

Grand Gemini™ : US$20.00

Fin™ : US$15.00

Wing™ : US$15.00

Essential Set : US$109.00

Classic Set : US$139.00

Musicians Set : US$120.00

Hi-Fi Set : US$238.00

Professional Set : US$149.00

Twin Set - Wing™ : US$30.00

Twin Set - Fin™ : US$30.00

Currently,
we can ship directly to the United States (Alaska and Hawaii not included).
Please place your order here.

please check our worldwide distributors here or contact support@wavebone.com

Please contact support@wavebone.com to inform us if there is a need to change your shipping address as soon as possible.

After the package has been delivered, there will be a fee to re-ship it to a new location.

Once your package has been delivered, the tracking number will be sent to the contact email you left in the order information page.

Payment

We accept PayPal as the payment method.

Return Policy

Please kindly contact support@wavebone.com if you have needs for returns.

The typical process for the return will be as follows:

1. Returns will only be accepted if the product is in its unused condition. The product must be packed in its original packaging. Without the original packaging, we will not be able to accept your return.

2. We will provide the return label to you after the packaging is done. Please print it out and place the label on the box. After that, we’ll ask our shipping company to pick up the returning package at your place.
**Please kindly note that customer will be paying the shipping fee for the return.

3. After the package is sent back to our warehouse and we confirm that all the items and packaging are intact, we will exclude the shipping fee from the total order amount and make the refund to your PayPal account.

However, if there are any obvious scratches or stains on the products which make it unable to be sold as the new product again, we will not be able to accept the item and make the refund.

Please kindly note that returning may be a time costing process. Also, there will be chances that the product or the package be damaged during its return shipment, which may disqualify the item from the quality standard.

Products

Currently, the keyboard stand of Headquarter™ Workstation are not able to be sold separately.

Once the keyboard stand is ready for separate purchase, we will release the news on our website and social media.

Please stay tuned to our latest info!

Please see the following link to check if your model can fit perfectly!

KEYBOARDS (wavebone.com)

Currently, we have three colors in total. Wood, black, and white.
Please see the following link for more information.

Headquarter™ (wavebone.com)

Yes, hardware needed for assembling our products has all been included. For most of our products, hardware will be put together in a small box.

Yet for Voyager™ series studio chair, the screws are already been mounted on the seat back. Please kindly check if you receive them after receiving your order.