FAQ
Shipping
Orderin stock :
The order will be delivered within
7-10 business days after we receive and confirm your order.
-----------------------------------------------------------
Pre-order item :
The delivery time for pre-order item might be longer.
Please stay tuned to the latest info on our website and social media.
Studio Desk
- Headquarter : US$ 150.00
- Cable Tray : US$ 22
- Star Rover：US$ 70
- Cable Tray for Star Rover：US$ 22
- Star Ship：US$ 120
- Cable Tray for Star Ship：US$ 22
- Space Station 800/600：US$ 210
- Space Station 12U：US$ 153
- Cable Tray for Space Station：US$ 15
Studio Chair
- Voyager II : US$ 56
- VoyagerI : US$ 56
- Viking Studio Chair：US$ 78
Rackmount case
Speaker Stand
- Speaker Stand : US$ 22
- Grand Speaker Stand : US$ 25
Storage
- Jenga Studio Shelf : US$ 75
Currently,
we can ship directly to the United States (Alaska and Hawaii not included).
Please place your order here.
please check our worldwide distributors here or contact support@wavebone.com
Please contact support@wavebone.com to inform us if there is a need to change your shipping address as soon as possible.
After the package has been delivered, there will be a fee to re-ship it to a new location.
Once your package has been delivered, the tracking number will be sent to the contact email you left in the order information page.
Payment
We accept PayPal as the payment method.
Return Policy
If you wish to return a product, please contact us within 14 days of receiving your order at support@wavebone.com.
1 . Product Condition and Packaging
- Products must be returned in their original packaging.
- Returns without original packaging will not be accepted.
- Products with visible scratches or stains that prevent resale as new cannot be returned or refunded.
2 . Non-Defective Returns (e.g., Change of Mind)
- Return shipping costs are the buyer’s responsibility.
- We do not provide a return shipping label.
- Refunds cover product price only; original shipping fees are non-refundable.
- Buyers are responsible for original shipping, return shipping, and related costs.
Note: Please refer to the refund process below for details.
3. Refund Process
- Once the returned product and packaging are inspected and confirmed intact, the refund will be issued to your PayPal account.
- Deductions from the total order amount include:
◆ Original shipping and return shipping fees
◆ 10% – 15% restocking fee based on the product price
Note: Returns may take time, and products may be damaged during return shipping. Items failing quality standards may affect refund eligibility.
Products
Currently, the keyboard stand of Headquarter™ Workstation are not able to be sold separately.
Once the keyboard stand is ready for separate purchase, we will release the news on our website and social media.
Please stay tuned to our latest info!
Please see the following link to check if your model can fit perfectly!
Currently, we have three colors in total. Wood, black, and white.
Please see the following link for more information.
Yes, hardware needed for assembling our products has all been included. For most of our products, hardware will be put together in a small box.
Yet for Voyager™ series studio chair, the screws are already been mounted on the seat back. Please kindly check if you receive them after receiving your order.